Delivery

Shipments and Returns

How soon will my order ship?

On average, orders containing in-stock items will be processed within 3-5 business days:

 We will automatically notify you via email once your order has shipped.

During peak holiday seasons, weekends, or high traffic promotions, processing orders may take longer than 7-10 business days. 

Transit Guidelines via Destination:

• United States:
  • Applies to in stock, non-pre-order items.
  • Orders will ship via UPS or US Mail (USPS), depending on the weight of the shipment.
  • Orders can take up to 10 business days to arrive after receiving your shipping confirmation.
    
    
• APO/Military Addresses:
  • Shipments can take up to 21 business days to arrive.
    
    
• International shipments (including Canada and Mexico):
  • Factoring in transit time & local Customs Authority holds, please allow up to 8 weeks for delivery.
  • International orders will be shipped via international post (mail). In some cases UPS or USPS will deliver the package to your country and hand-off to your local postal service to initiate the import process. Shipments to most countries may continue to track with the UPS/USPS number provided, but details may be limited or not available during transit outside of the United States.
    
    
• Brazil:
  • In accordance with updates to Brazilian law & to help decrease lost orders, carriers will no longer permit delivery without a tax ID.
  • You will be asked for your tax ID number at checkout.
    
    
• Backorder Items:
  • On occasion, a purchased item may be backordered at our warehouse & will not ship with the rest of your order.
  • In these cases, we will ship the remainder of your order to you as soon as possible.
  • If a backordered item cannot be shipped to you within 30 days, we will contact you with an offer to cancel & refund any applicable items on your order.

How do I track my order after it ships?

• US Shipments
  • Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information.
  • If you do not receive your confirmation email, please check your Junk Mail folder, or reach out to customer service via our contact page for assistance.
  • We cannot provide tracking information for shipments being delivered to PO Boxes.
    
    
• International Shipments
  • One of the following carriers will deliver the package to your country and hand-off to your local postal service to initiate the import process:
  • DHL https://webtrack.dhlecs.com/home
  • UPS www.ups.com
  • USPS https://tools.usps.com/go/TrackConfirmAction_input
  • Shipments to most countries may continue to track with the carrier number provided, but details may be limited or not available during transit.
  • Please allow up to 8 weeks for delivery.

Please note: Since shipping carriers do not keep tracking data after 120 days, we cannot refund or replace any orders for which non-receipt is not claimed within 30 days of the ship date.

Holiday Order Deadlines below :

To ensure delivery by December 25th, please place your order by the dates below. These recommendations apply to in-stock products only and offer the best chance for delivery before the end of the year.

Order by: