Delivery

How soon will my order ship?
On average, orders containing in-stock items will be processed within 3-5 business days. We will automatically notify you via email once your order has shipped.During peak holiday seasons, weekends, or high traffic promotions, processing orders may take longer than 7-10 business days.

Transit Guidelines via Destination:

United States:

Applies to in stock, non-pre-order items.
Orders will ship via UPS or US Mail (USPS), depending on the weight of the shipment.

Orders can take up to 10 business days to arrive after receiving your shipping confirmation.

APO/Military Addresses:
Shipments can take up to 21 business days to arrive.

International shipments (including Canada and Mexico):
Factoring in transit time & local Customs Authority holds, please allow up to 8 weeks for delivery.
International orders will be shipped via international post (mail). In some cases UPS or USPS will deliver the package to your country and hand-off to your local postal service to initiate the import process. Shipments to most countries may continue to track with the UPS/USPS number provided, but details may be limited or not available during transit outside of the United States.

Brazil:
In accordance with updates to Brazilian law & to help decrease lost orders, carriers will no longer permit delivery without a tax ID.
You will be asked for your tax ID number at checkout.

Backorder Items:
On occasion, a purchased item may be backordered at our warehouse & will not ship with the rest of your order.
In these cases, we will ship the remainder of your order to you as soon as possible.
If a backordered item cannot be shipped to you within 30 days, we will contact you with an offer to cancel & refund any applicable items on your order.

How do I track my order after it ships?
US Shipments
Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information. If you do not receive your confirmation email, please check your Junk Mail folder, or reach out to customer service via our contact page for assistance. We cannot provide tracking information for shipments being delivered to PO Boxes.

International Shipments
One of the following carriers will deliver the package to your country and hand-off to your local postal service to initiate the import process:

Shipments to most countries may continue to track with the carrier number provided, but details may be limited or not available during transit. Please allow up to 8 weeks for delivery.

Please note: Since shipping carriers do not keep tracking data after 120 days, we cannot refund or replace any orders for which non-receipt is not claimed within 30 days of the ship date.

Holiday Order Deadlines below:

To ensure delivery by December 25th, please place your order by the dates below. These recommendations apply to in-stock products only and offer the best chance for delivery before the end of the year.

Order by:

International: November 23
Canada: December 4
U.S. December 10

We’ll be working diligently to ensure timely delivery, but we encourage you to shop early, as carriers may experience delays during the busy season.